Refund policy
Our policy gives you 14 days from receiving an item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: the deck must be unused and complete with all its contents (cards, booklet, certificate of authenticity, charm and box, where included), in its original packaging. You will also need the receipt or another proof of purchase.
How to return an item
Before shipping, write to us at info@tarotlandia.com with your order number and the reason for the return. Items sent back without a prior return request will not be accepted.
Once your return is accepted, ship the parcel with a tracked service to this address:
Denise Marongiu
Via San Basilio, 10
09001 Decimoputzu (CA)
Italy
Return shipping costs
- If the return is due to a problem on our side (damaged box, missing cards, wrong item), we cover the return shipping costs.
- In all other cases (for example if you changed your mind or the product does not match your expectations), the return shipping costs are paid by you.
Damages and issues
Please check your order on arrival and contact us immediately if the item is damaged or defective, or if you received the wrong item. We will assess the issue and make it right.
Exceptions / non-returnable items
Digital products (the digital versions of our decks) cannot be returned once the download has started, and gift cards cannot be returned. Sale items can be returned under the same conditions as all other items. If you have questions about a specific item, feel free to contact us.
Exchanges
The fastest way to get the item you want is to return the one you received and, once the return is accepted, place a separate order for the new item.
14-day right of withdrawal in the European Union
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without giving any justification. In this case too, the item must be in the condition described above and you will need the receipt or another proof of purchase.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, you will receive your refund within 10 working days to your original payment method. Your bank or card issuer may take a few extra days to show it. If more than 15 working days have passed since approval and you have not received your refund, write to us at info@tarotlandia.com.